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Customer Service Shows Up Green… For the Environment and the Bottom Line

According to a recent article by Peter Healy of the Advocate, Pitney Bowes, of postage meter fame, clams to have saved almost $3 million in fuel costs over the last couple of years due to delivering...

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Customer Service Stats Prove Why Everyone Must Deliver Excellent Customer...

Some might find statistics to be boring.  Yet sometimes they tell a story, one that is so compelling, that everyone in an organization, from the CEO to the newest employee, must embrace.  And, I...

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5 Top Customer Service Articles For the Week of October 19, 2015

TOP CUSTOMER SERVICE AND BUSINESS ARTICLES Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about...

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5 Top Customer Service Articles For the Week of October 31, 2016

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what...

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5 Top Customer Service Articles for the Week of February 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would...

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Guest Post: The Importance of Surveys For Improving the Customer Experience

This week we feature an article by Eralp Arslan, a digital marketing specialist at JotForm. He writes about different types of customer experience surveys and how they can help businesses gain customer...

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